Privacy Policy

Last updated: October 9, 2025

Luzione (“we,” “us,” “our”) operates this website and store, including all related content, features, tools, and services (the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or interact with the Services.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you, including:

• Contact details: name, billing/shipping address, phone number, email.
• Payment details: credit/debit card information, transaction records.
• Account details: login credentials, preferences, settings.
• Transaction data: items viewed, added to cart or wishlist, purchased, exchanged, or returned.
• Communications: messages or inquiries you send to us.
• Device and usage data: browser, IP address, cookies, and activity logs.

2. How We Collect Information

• Directly from you when you provide it via forms, checkout, or communication.
• Automatically via cookies, pixels, and similar technologies when you browse or use our Services.
• From service providers such as Shopify or shipping partners.
• From marketing partners or analytics tools to improve experience and performance.

3. How We Use Your Information

We use your personal information to:

• Process and fulfill orders and payments.
• Provide, personalize, and improve our Services.
• Communicate about orders, updates, and customer support.
• Send marketing and promotional messages by email or SMS (with your consent).
• Detect, investigate, and prevent fraud or misuse.
• Comply with legal obligations.

4. Cookies and Abandoned-Cart Tracking

Luzione’s website uses cookies to keep track of items you add to your shopping cart, including when you leave items without completing a purchase.

“Luzione’s website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.”

You may disable cookies through your browser, but some features of the Services may not function properly.

5. SMS and Phone Number Use

If you opt in to receive SMS messages, we may use your phone number to:

• Send transactional notifications (order updates, delivery alerts).
• Send cart reminders or promotional messages.

Your phone number and SMS consent data are not shared, sold, or rented to any third party.

“The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

You may opt out of SMS communications at any time by replying STOP or contacting us.

6. Location-Based Data

If you grant permission, we may collect approximate location data to:

• Estimate shipping times or local currency and tax rates.
• Provide nearby service or delivery options.

Location data is collected through your browser or device settings and used only for these operational purposes. You may disable location permissions at any time.

7. Data Disclosure

We may share data only as needed to operate and improve our Services:

• With Shopify and other vendors that process orders, payments, and shipping.
• With marketing and analytics partners to display relevant advertising.
• With affiliates within our business group.
• When legally required or in the event of a business transaction (e.g., merger).

We do not share or sell SMS opt-in data, phone numbers, or related consent.

8. Security and Retention

We use reasonable security measures to protect your information. No system is completely secure. Data is retained only as long as necessary to provide Services, comply with legal obligations, or resolve disputes.

9. Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your information.
• Opt out of targeted advertising or data “sharing.”
• Receive a copy of your data in portable form.

You can make requests at hello@luzione.com

10. Children

Our Services are not directed at minors. We do not knowingly collect data from children under the age of majority.

11. Changes

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Updates will appear on this page with the revised effective date.

12. Contact

Luzione 
📧 hello@luzione.com