Shipping policy

Shipping Policy

Luzione offers white glove and standard shipping options for all eligible orders, designed to ensure your pieces arrive safely and beautifully. Please read the following terms to understand how our shipping process works.

Shipping Methods

• White Glove Delivery: Includes in-home placement and packaging removal. Available in select locations for larger furniture orders.
• Standard Curbside Delivery: Items are delivered to the building entrance or curbside, depending on access.
• Freight and Specialty Shipments: Larger or fragile items are shipped via insured freight with tracking and handling protocols.

Lead Times

Most items are made-to-order and require between 4 to 12 weeks for production. Ready-to-ship items may dispatch sooner. Estimated lead times are displayed at checkout or on the product page and are subject to change due to material availability, seasonal production schedules, or partner logistics.

Shipping Timeline

• Production Time: Begins once your order is confirmed and payment is processed.
• Delivery Coordination: Once ready, we’ll coordinate a delivery window that works for you, especially for white glove orders.
• Transit Time: Typically 17-24 days for U.S. deliveries after production is complete. International delivery times vary by location.

Shipping Areas

We currently ship across the contiguous United States. For orders shipping to Hawaii, Alaska, or U.S. territories, we are in the process of establishing dedicated freight forwarding and fulfillment services—please contact us for coordination in the meantime.

We also accept orders from Canada and Türkiye and will personally coordinate shipping logistics, duties, and delivery timelines for each order.

Customers in the UAE, Japan, the United Kingdom, France, and China are encouraged to reach out to us before purchasing. While we are not yet offering full international shipping to these regions, we are happy to explore shipping solutions on a case-by-case basis.

Duties & Taxes

All prices on our site include applicable taxes and import duties. We operate on a Delivered Duty Paid (DDP) basis, meaning no surprise fees at customs for U.S. and select international customers.

Damage or Delays

• All shipments are insured. If your item arrives damaged, please notify us within 48 hours of delivery with clear photos so we can initiate a shipping claim or offer a resolution.
• Delays caused by carriers, customs, or global events (such as strikes or supply chain disruptions) are outside of Luzione’s control. We will keep you informed throughout the process and advocate on your behalf.

Missed Deliveries

Customers are responsible for being available during the agreed delivery window. Missed appointments may incur re-delivery fees. If you need to reschedule, notify us at least 48 hours in advance.

Delivery Access

Before delivery, please ensure that the space is ready and that the item can safely fit through hallways, doorways, elevators, and staircases. Delivery partners will not remove doors or make structural adjustments. If the item cannot be delivered due to access issues, the return will be treated under our standard return policy and may be subject to restocking and return fees.

Tracking & Notifications

Once your item ships, you’ll receive tracking details or be contacted by our delivery team to schedule a date. For updates, you can reach out to us via email at hello@luzione.com.

Questions?

If you have any questions about your shipment, delivery eligibility, or special requests, please contact our team at hello@luzione.com. We’re here to help.

Note: Luzione reserves the right to update this policy at any time to reflect changes in delivery partners, global logistics conditions, or internal procedures.